Support plan is not mandatory, but optional. With the KYHIP support plan, you have the option to add a level of continued direct assistance from our team. This add-on is particularly beneficial for customers who may be less tech-savvy and prefer direct access to our support team. It ensures that their VPN setup meets their specific desires and requirements.
We understand that each user and situation is unique, with different needs and expertise. Our team of Network engineers specializes in VPN router setup and are highly trained specialists in this field. Whether it's firmware updates, networking configuration, troubleshooting, or finding solutions, the purpose of our support plans is to assist our customers at the level they deem necessary. We are here to help and ensure that our customers receive the support they need for their specific requirements.