KYHIP Support services are exclusively available through a subscription. However, we offer the option to acquire One-on-One session calls independently. It's important to note that our subscription packs not only provide more economical choices but also extend support for a longer duration.

KYHIP support plans automatically renew based on the initially chosen term of either quarterly, semi-annual, or annual. You will receive a reminder email one week before the renewal date. If you decide to discontinue the service, you can easily cancel the plan at any time through your KeepYourHomeIP account panel, ensuring that no further renewals occur.

Support plan is not mandatory, but optional. With the KYHIP support plan, you have the option to add a level of continued direct assistance from our team. This add-on is particularly beneficial for customers who may be less tech-savvy and prefer direct access to our support team. It ensures that their VPN setup meets their specific desires and requirements.

We understand that each user and situation is unique, with different needs and expertise. Our team of Network engineers specializes in VPN router setup and are highly trained specialists in this field. Whether it's firmware updates, networking configuration, troubleshooting, or finding solutions, the purpose of our support plans is to assist our customers at the level they deem necessary. We are here to help and ensure that our customers receive the support they need for their specific requirements.

Certainly! If you have not already subscribed to one of our support plans, you have the option to purchase a personalized 1-on-1 Support Session with our dedicated Technical Team.

Currently, we do not offer phone support with our support plans. Based on our past experience, we have found that phone support resulted in assisting fewer customers in a less efficient manner on average. However, if you purchase our Support Plan, you will have the option to schedule 1-on-1 remote support sessions with our engineers via TeamViewer. During these sessions, our engineers will provide personalized, hands-on solutions to any problems you may encounter.

Yes, you may purchase a support plan at any time. However, we cannot guarantee any pricing, or apply any previously offered discounts or specific features at that later date.