Billing Information
Explore essential billing details with KYHIP, covering import duties, one-time payments, purchasing assistance, return and refund policies, second travel router pricing, and comprehensive shipping information, including times and tracking numbers.
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Need Assistance With Purchasing?
If you're interested in purchasing a KeepYourHomeIP VPN router package and need assistance navigating through the options, our experienced sales representatives are here to help. We invite you to schedule a sales call to discuss your specific needs, evaluate potential solutions, and answer any questions you may have. To arrange a convenient time for this call, please use the following link: Schedule a Sales Call.
Your time is valuable, and by scheduling a sales call, we ensure that you receive personalised, efficient service tailored to your requirements. Our representatives are equipped to provide you with advanced technical guidance, allowing you to make an informed decision that perfectly aligns with your needs and goals.
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Import Duties And Taxes
We regret to inform you that we are unable to cover any import duties and taxes. As the recipient of the shipment, you will be responsible for settling any charges imposed by the customs authorities of the destination country. Please note that we have clearly mentioned this on our website, at the checkout, and in our shipping policy.
Below is the notice from our shipping policy:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. IPlumVPN B.V. is not responsible for these charges if they are applied and are your responsibility as a customer.
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Tracking Number
Tracking Number Notification
Once your VPN router package is dispatched, you will promptly receive an email containing the tracking number for your shipment. This unique identifier lets you monitor the real-time status and location of your package until its safe arrival at your doorstep.
You can also contact our support team at suuport@keepyourhomeip.com to request your shipment’s tracking number.Important Information
The tracking number email will be sent to the email address used during the ordering process.
Ensure to save this tracking number for future reference.
If you haven't received the email within 1-2 business days, kindly check your spam folder.
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Shipping Policy
Processing time
All orders are processed and shipped within 2 business days of placement. Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Delivery times
- Benelux: Next day (standard shipping)
- EU countries:
- Standard: 5–7 business days
- Express: 1–2 business days
- UK, Norway, Switzerland:
- Standard: 5–7 business days
- Express: 1–2 business days
- USA, Canada, Australia:
- Standard: 7–10 business days
- Express: 2–4 business days
- Rest of the world:
- Express shipping only (3–5 business days).
- Contact support@keepyourhomeip.com for a quotation and estimated delivery time.
Tracking your package
Your order confirmation and tracking details are sent to your email. If you need to change or cancel your order, contact support@keepyourhomeip.com as soon as possible.
International shipping costs
- Free standard shipping to: EU, USA, UK, Canada, Australia, Norway, and Switzerland.
- For all other countries, contact support@keepyourhomeip.com for shipping options and pricing.
Import duties and taxes
Your order may be subject to import duties and taxes, which are the customer’s responsibility. For more information, see our article on import duties and taxes.
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Refund Policy
At KeepYourHomeIP, we are committed to ensuring your satisfaction with our products. We offer a 30-day risk-free evaluation period to test your network and devices. Please review our policy below for complete details on returns, replacements, and refunds.
30-Day Risk-Free Returns & Exchanges
- Return Window: You may return your system or devices within 30 days of your original purchase date for a full refund if they do not meet your requirements.
- Free Return Shipping: We provide free return shipping on all items. To request a return label, email us at support@keepyourhomeip.com.
- Eligibility: Items must be in their original condition and submitted with the original receipt or proof of purchase.
- Exchanges & Upgrades: We accept exchanges and upgrades within the 30-day window. The fastest way to exchange or upgrade is to return your current item for a refund and place a new order. We do not offer upgrades by paying only the price difference.
Package Delivery, Issues & Damages
- Lost or Delayed Shipments: If your package is delayed, returned, or lost in transit, we will verify the shipping status, customs charges, and address provided.If the issue is our fault, we will ship a replacement free of charge or issue a full refund at our discretion.If the issue is due to an incorrect address or customer error, you will be responsible for any reshipment costs.
- Damaged Items: If your order arrives damaged, please email support@keepyourhomeip.com immediately with your order number and clear photos of the item and packaging. We handle damage claims on a case-by-case basis to ensure a fair resolution.
Refund Processing Timeline
- Inspection & Approval: Once we receive and inspect your returned item, we will email you to confirm approval or rejection of your refund.
- Payout: Approved refunds are automatically issued to your original payment method within 10 business days. (Note: Processing times may vary depending on your bank or credit card provider).
- Delayed Refunds: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@keepyourhomeip.com.
Return Address
Please send all approved returns to:
IPlumVPN B.V.
Zodiakplein 44, 2516CD
The Hague, The Netherlands
For more information, please review our full Refund Policy.