Refund Policy

At KeepYourHomeIP, we are committed to ensuring your satisfaction with our products. We offer a 30-day risk-free evaluation period to test your network and devices. Please review our policy below for complete details on returns, replacements, and refunds.

30-Day Risk-Free Returns & Exchanges

  • Return Window: You may return your system or devices within 30 days of your original purchase date for a full refund if they do not meet your requirements.
  • Free Return Shipping: We provide free return shipping on all items. To request a return label, email us at support@keepyourhomeip.com.
  • Eligibility: Items must be in their original condition and submitted with the original receipt or proof of purchase.
  • Exchanges & Upgrades: We accept exchanges and upgrades within the 30-day window. The fastest way to exchange or upgrade is to return your current item for a refund and place a new order. We do not offer upgrades by paying only the price difference.

Package Delivery, Issues & Damages

  • Lost or Delayed Shipments: If your package is delayed, returned, or lost in transit, we will verify the shipping status, customs charges, and address provided.If the issue is our fault, we will ship a replacement free of charge or issue a full refund at our discretion.If the issue is due to an incorrect address or customer error, you will be responsible for any reshipment costs.
  • Damaged Items: If your order arrives damaged, please email support@keepyourhomeip.com immediately with your order number and clear photos of the item and packaging. We handle damage claims on a case-by-case basis to ensure a fair resolution.

Refund Processing Timeline

  1. Inspection & Approval: Once we receive and inspect your returned item, we will email you to confirm approval or rejection of your refund.
  2. Payout: Approved refunds are automatically issued to your original payment method within 10 business days. (Note: Processing times may vary depending on your bank or credit card provider).
  3. Delayed Refunds: If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@keepyourhomeip.com.

Return Address

Please send all approved returns to:
IPlumVPN B.V.
Zodiakplein 44, 2516CD
The Hague, The Netherlands


For more information, please review our full Refund Policy.